Questions people actually ask
Questions people ask
Ordered by how often, not by what is convenient to answer.14 answers, ordered by how often.Can I return something I have worn?
Yes, within 30 days, as long as it is in a condition we could sell. We pay the return label. Worn once and not for you is a return; worn for a fortnight is a repair, and Emil does those free for the first year.
How do I start a return?
Open the order in your account and press Start a return. You will get a label by email the same day. Nothing needs to be printed at the Camden counter — Greta takes returns over the counter without a form.
What if it arrives damaged?
Tell us within 30 days and we replace it or refund it, whichever you prefer, and we do not ask for the damaged one back unless it is worth sending. Photographs help but are not a condition.
Do you charge a restocking fee?
No. The price on the tag is the price, and the return is free. A restocking fee is a discount you did not get.
Not here?
Ask us directly — we add the good ones to this page.Ask us — we add the good ones.A short list, chosen slowly. Ten things we would own ourselves.
Once a month, at most
Product photographs are for illustration and colours can vary between screens. Stock and prices can change while an item is in your basket — the price confirmed at checkout is the one that applies, and any delivery charge is worked out there too.